1. No Returns / No Exchanges
- All sales on VirtualStore.site are final.
- We do not accept product returns or exchanges once the order is confirmed and delivered.
2. No Refunds
- We do not offer refunds on any purchases made through our website.
- Once an order is placed and payment is successfully processed, it cannot be cancelled or refunded.
3. Damaged or Incorrect Products
- In case you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with proper proof (photo/video).
- Our team will review the case and provide a suitable resolution (replacement or store credit) only if applicable.
4. Exceptions
We may consider refunds or replacements only in exceptional cases such as:
- Duplicate payment deducted by the payment gateway.
- Order not delivered due to unforeseen reasons from our side.
In such cases, the refund will be initiated to the original mode of payment within 7–10 business days.
5. Contact Us
For any queries regarding our policy, please reach out to us:
Business Name: VirtualStore
Email: shaikhfatima8588@gmail.com
Phone: +91 93138 41896
Address: Saiyadpura, moon palace, 395003