1. Eligibility for Returns
You may request a return if:
- The product is damaged, defective, or incorrect.
- The product is unused, in original packaging, and returned within 7–14 days of delivery (choose your timeframe).
- Proof of purchase (order ID, invoice, or email confirmation) is provided.
Non-returnable items include:
- Products marked as Final Sale or Non-Returnable.
- Personalized or custom-made products.
- Opened or used cosmetics, personal care, or hygiene products.
- Digital/downloadable products (if any).
2. Return Process
- Contact us at [your-email@example.com] within the return window.
- Provide order details and reason for return.
- Our support team will review your request and, if approved, provide return instructions.
- Ship the product back in its original packaging. Customers are responsible for return shipping costs unless the item was defective or incorrect.
3. Refund Policy
- Once your return is received and inspected, we will notify you about the status of your refund.
- If approved, your refund will be processed within 7–10 business days and credited back to your original payment method.
- Shipping charges (if any) are non-refundable, unless the return is due to our error (e.g., wrong or defective product).
4. Exchanges
If you would like to exchange an item (size, color, or replacement), please contact us. Exchanges are subject to stock availability. If not available, a refund will be issued instead.
5. Late or Missing Refunds
If you haven’t received your refund after the processing period:
- Check your bank account again.
- Contact your credit card company or bank, as posting times may vary.
- If you still haven’t received it, contact us at [your-email@example.com].
6. Contact Us
For any return, refund, or exchange inquiries, please reach us at:
📧 Email: [your-email@example.com]
📍 Address: [Your Company Name, Address]