1. Processing Time
- All orders are processed within 1–3 business days.
- Orders placed on weekends or holidays will be processed the next business day.
- If there is a delay in processing your order, we’ll notify you via email.
2. Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and the shipping method selected.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | $[insert amount] |
| Expedited Shipping | 2–3 business days | $[insert amount] |
| Free Shipping | Orders over $[amount] | Free |
Note: Delivery times are estimates and may vary due to carrier delays, holidays, or unforeseen circumstances.
3. Shipping Locations
We currently ship to:
- [List countries or regions you ship to — e.g., United States, Canada, UK]
- For international shipping inquiries, please contact us before placing your order.
4. Order Tracking
Once your order is shipped, you will receive an email with tracking information. You can use this to monitor your package’s delivery progress.
5. Shipping Carriers
We partner with reliable shipping carriers such as:
- USPS, UPS, FedEx, DHL, and local postal services (depending on your region)
6. Customs, Duties & Taxes (For International Orders)
All international orders may be subject to import duties and taxes, which are imposed once the shipment reaches your country. virtualstore.site is not responsible for these charges — they are the responsibility of the customer.
7. Lost or Damaged Shipments
If your order arrives damaged or appears to be lost, please contact us at [support@virtualstore.site] within 7 days of the estimated delivery date. We’ll help investigate the issue and offer a replacement or refund where applicable.
8. Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. virtualstore.site is not responsible for packages delivered to incorrect addresses provided by the customer.